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FAQ

FAQ

Welcome to the NEW AND IMPROVED MASKMANIAC.COM website!

Mask Maniac is your one stop shop where you will find your favorite Mexican Lucha Libre hero! – Can’t find a mask you want? Contact us and we will do our best to find it for you.  We have over 200 different designs from your favorite Lucha Libre superstar!

Please browse our catalog, in it you will find classic wrestlers such as: Santo, Blue Demon, Mil Mascaras, Huracan Ramirez, Dr. Wagner, Mistico, Pentagon Jr, Octagon, Rayo de Jalisco, Shocker, Atlantis and modern classics like: Histeria, Chessman, Dr. X, Xtreme Tiger, Sombra, Rey Mytserio and hundreds more.  Looking for a custom design? We can help too! send us an email to: sales@maskmaniac.com so we can discuss your project.

Thank you for visiting and enjoy your experience!

Please email or use our contact form for feedback, we truly appreciate customer and visitor feedback. 

Also, please remember, MaskManiac keeps all our customers information PRIVATEwe will never sell, lease or share ANY contact information, other than the one we need to complete your order.  
For your privacy and security we use STRIPE for our credit card processing, as well as PayPal, two of the leading credit card processing companies in the world.

FREQUENTLY ASKED QUESTIONS (if you didnt find yours, please contact us)

1. What Material are these masks made of? 

Answer = Adult Pro-Fit masks are made of a light foamy material. They have an open back with laces so you can adjust to your custom size. Pro-Fit basically means that the mask will follow the contours of your face, just like the pros!

Pro-Lycra masks: These are our high quality, very similar to the actual ones used in the ring. These are made out of a material called “lycrapiel” which actually means lycra and skin. These lycra masks contour perfectly around your face. They feature special stitching and are of overall higher quality than the pro-fit masks (hence the price difference). 

Youth Young Adult:  These are made out of a light cloth, these are specially designed for youngsters from 5-16, although they could also fit an adult (snuggly).


2. What size are the Adult Masks 
(Pro-Fit & Pro-Lycra)? 

Answer = This is a question we get asked a lot. Got a big head?, no problem. Our masks feature an open back with lace up ties for custom comfort. 

3. How can we wash these masks? 
Answer = The best way to take care of these after using them is to turn them inside out. Allow them to dry out and pat down with a damp cloth, you can also use some suds from dishwasher liquid, but please use very little soap.

4. Can we use in the ring? 
Answer = That depends, if you plan to be on the next Wrestle Mania tour, I suggest you don’t! – However, for horsing around home for fun, there shouldn’t be a problem as long as you keep it safe and fun.

5. What’s the return policy? 
Answer = Didn’t like your mask? – Didn’t fit properly? – No problem. Contact us 24 hours upon receipt and we will offer an exchange or return.  MaskManiac offers FREE RETURNS, just contact us and we will send an RMA label to your email.

6. Can I order a custom mask? 
Answer = We have made special orders for customers in the past, although they were thrilled with the results, there are some limitations: it takes a long time (up to 4-5 weeks), theres not a lot of opportunity to “proof” samples or progress, and its more expensive ($75 and up).

7. Do you combine shipping? 
Answer = We actually offer FREE standard shipping on all orders in the US (regardless of size), however we do offer expedited shipping services if you prefer, such as Priority Mail and Express mail from USPS.  For large orders, please contact us at 1-866-455-7833

8. Where can I use these masks? – Other than for wrestling fun? 
Answer = Masks are now almost a must for any wedding, bachelor party, sports fan madness, Halloween costumes, guerrilla marketing, corporate events, and much more. 

9. Do you accept Checks or Money Orders? 
Answer = Sorry, we do not, but we have secure payment options available for check out. PayPal or STRIPE (for credit card processing - ALL major credit and debit cards are accepted.

10. How fast will i get my order?
Answer = We ship every day from Southern California, most of our packages ship (unless customer selects expedited shipping services) via USPS 1st Class Mail, on average orders arrive within 5 days of placing order (depending on location), but Expedited options are available for an additional fee.  (USPS Priority Mail 2-3 days, and Second Day Express Shipping from USPS).  Orders are sent with tracking and delivery confirmation.  An email from our shipping software (ShipStation) will follow shortly after your order with all the tracking information regarding your order.

11. Can you FedEx my order?
Answer = Yes we can, MaskManiac offers FedEx delivery when requested.  We can use our own account or use your personal or corporate account.  Depending on delivery requirements a $5 drop off fee might be charged.

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